In order to give you customers first-class support for our products, we have published a brand new support portal. Here you will be able to find solutions to your problems through numerous articles.

Here you will find a knowledge database where you can search for knowledge in a very simple way. It is also possible to submit a request or create a support ticket from here.

The knowledge database is divided into different categories. More categories will be added as more articles are published. Above, the categories "FAQ" and "Announcements" are laid out.

Search the knowledge base

To search in the knowledge database, simply write what you are looking for.

In this example, we have searched for "help" and the articles containing this are displayed.

Articles

This is what an article looks like when it is opened. On the right, other articles are displayed that are part of the same section and which may then also contain information that is similar to your search. Related articles are also displayed here.
At the bottom of the page you can leave a comment for others. Please tell us how you solved the problem based on the article or if you solved it in a different way. With this information we can update or create new articles. Everything to make it easier for you to get help in the future.

Create a support ticket (submit a request)

To create a support case or simply just ask a question, there are 2 ways to do this.

1. Via the "Help Center"
2. Via email (stena@purplepointsupport.com)

To create a case via the "Help Center", you can either select "Submit a request" at the top of the menu.

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Or press "Help" in the bottom right corner.

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The first time you send a request, you will receive an email where a login is created. When you are logged in, you can take part in many more articles and knowledge.

When you are logged in, your name and email address are already filled in when you submit a request. You then only need to fill in the subject and a description.

Both of the above options create a ticket with us that our support staff takes care of. An email is sent to the email address that belongs to your account and under your profile and "My activities" you can follow your cases.

This is what the page looks like and here is a "Test support ticket". Here you can add information to a conversation with our support staff. The answer appears here and at the same time as an email is also sent to your inbox. It is just as well to reply to the email. The answer appears in the conversation for the case. Updates occur continuously throughout the work on your ticket and the status is displayed continuously until the ticket is resolved.

Hope our "Help Center" lives up to your expectations and have so much fun when you use our Purplepoint products!

Thanks!